Privacy Policy

This Privacy Policy outlines how Imperial Bamboo (“we”, “us”, “our”) collects, uses, discloses, and protects personal information provided by customers through our website, point-of-sale systems, and other interactions. Our practices comply with applicable UK and international data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Introduction

Welcome to Imperial Bamboo. This website (the “Site”) is operated by Imperial Bamboo Ltd. We value the trust you place in us when choosing our products and services, and we are committed to safeguarding your privacy. Our mission is to ensure that your information is handled with integrity, transparency, and care.

This Privacy Policy (the “Policy”) explains the types of personal information we collect, how it is used, and the circumstances in which it may be shared. By visiting our Site, purchasing from us, or engaging with our services, you agree to the terms of this Policy and consent to the collection, use, and disclosure of your personal information as described.

The terms “we”, “us”, and “our” refer to Imperial Bamboo Ltd, its affiliates, successors, and authorised representatives.

Information We Collect

When interacting with Imperial Bamboo online, in-store, or through customer communications, we may collect the following categories of information:

  • Personal Information: Your name, billing and shipping address, email, and telephone number when placing orders or creating an account.

  • Payment Information: Credit or debit card details, securely processed via trusted third-party payment providers.

  • Transaction Data: Purchase details such as items bought, transaction amount, and payment method.

  • Marketing Data: Your preferences, interests, and interactions with our promotions and communications.

  • Technical Data: Device and browser type, IP address, operating system, and other technical identifiers.

  • Communication Data: Information shared via customer support, live chat, or email correspondence.

We do not knowingly collect personal information from children under the age of 13. If such data is inadvertently provided, parents or guardians may request its removal by contacting us.

How We Use Your Information

We collect and use your information to:

  • Fulfil Orders: Process payments, ship products, and manage returns.

  • Provide Support: Assist with inquiries, exchanges, or warranty services.

  • Personalise Experience: Recommend products or promotions based on your preferences.

  • Marketing Communications: Share offers, updates, or newsletters if you have opted in.

  • Analytics and Improvements: Monitor browsing behaviour to improve website performance and product offerings.

  • Legal Compliance: Meet legal, regulatory, and fraud prevention requirements.

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Sharing of Information

We respect your privacy and will only share your personal information in the following limited circumstances:

  • Service Providers: With delivery companies, payment processors, or IT service providers necessary to complete your order.

  • Legal Obligations: When required to comply with legal or regulatory obligations.

  • Business Changes: In the event of a merger, acquisition, or sale of Imperial Bamboo’s assets, your information may be transferred as part of that process.

We will never sell or rent your personal data to third parties for their direct marketing purposes.

Data Security

We implement strict security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and limited access to data by authorised staff only.

While we strive to safeguard your data, no method of transmission over the Internet is entirely secure. We encourage you to take precautions such as safeguarding your login details and using secure networks.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Erasure: Request deletion of your personal data, subject to legal requirements.

  • Withdraw Consent: Revoke consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse site traffic. You may adjust your browser settings to refuse cookies, though this may affect certain features of our Site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect business practices, legal requirements, or improvements in our services. 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Imperial Bamboo Ltd
Address: Westfield London Shopping Centre Ariel Way London W12 7GF England
Email: mattressimperialbamboo@gmail.com
Contact us by: 298005388

We are committed to protecting your privacy, ensuring transparency, and giving you complete peace of mind as part of the Imperial Bamboo experience.